// Info
Last updated: 01-06-2026
We process and ship orders Monday through Friday between 09:00 and 17:00. Orders placed on business days before 12:00 are aimed to be processed the same day. Orders placed after 12:00 are usually processed the next business day. If you place an order after 12:00 on Friday, during the weekend or on a public holiday, your order will normally be picked up on the next business day. Once your order has been shipped, you will receive a confirmation by email. When tracking is available, you will also receive a track & trace link.
We ship standard within the European Union. Orders outside the EU are possible on request. Please contact us at info@finalkilo.nl for options and shipping costs.
Delivery time depends on the destination country and the carrier's workload. Netherlands: 1–2 business days. Belgium: 2–3 business days. Saturday, Sunday and public holidays do not count as business days. Please note: delivery times are indicative. During busy periods or due to carrier delays, your package may take slightly longer.
To prevent delivery issues, we do not ship to: PO boxes; hotels, motels or resorts; schools; transport companies; forwarding addresses. Therefore, always use a permanent residential or work address where the package can be safely received.
The customer is responsible for entering a correct and complete delivery address. Always check your details carefully before completing your order. When a package cannot be delivered due to an incorrect or incomplete address, additional costs for re-shipping may be charged to the customer.
Is your package delivered damaged or does it appear to be lost? Please contact us as soon as possible at info@finalkilo.nl. We can start an investigation with the carrier if necessary and work together to find a suitable solution. Did your package arrive damaged? Then send us clear photos of: the outside of the package; the shipping label; the damage; the product itself. This way we can help you faster.
You have the right to withdraw from your order within 14 days of receipt without giving a reason. Preferably register your return first at info@finalkilo.nl or via the return form on our website. After registering your withdrawal you have a further 14 days to send the product back. You may unpack and assess the product just as you would in a shop: unpacking or trying it to establish its nature, characteristics and functioning is allowed.
You may unpack and assess the product to establish its nature, characteristics and functioning. If the product is damaged, or the packaging is damaged more than necessary to try the product, we may charge you for this diminished value. So please handle the product with care and make sure it is well packaged when returned. Return the product as far as possible with all accessories supplied and in its original packaging, including the order number, packing slip or invoice.
Final Kilo sells cosmetic products. Products that are not suitable for return for reasons of health protection or hygiene and that are delivered sealed are excluded from the right of withdrawal once the seal has been broken after delivery. As long as the seal is intact you can simply return the product within 14 days. For all other products, such as clothing and accessories, the right of withdrawal applies in full.
The costs for returning an order are borne by the customer, unless we have agreed otherwise in advance. We recommend always sending your return with tracking. This makes it possible to track your package and helps prevent problems if a return shipment does not arrive. The customer is responsible for the return shipment until it has been received by Final Kilo.
Make sure your return is well and securely packed so that the product is not damaged during transport. Always include your order number, packing slip or invoice in the package. This way we can link your return to your order faster. Never send a product back without contacting us first.
You will be credited the full order amount including shipping costs. Only the cost of returning the item from your home to the webshop is at your own expense. We will refund the amount due within 14 days of you registering your return, provided we have already received the product back in good order or you have demonstrated that it has been returned. Refunds are made using the same payment method you used. Any diminished value caused by unnecessary damage may be offset against the refund.
Want to cancel your order? Please contact us as soon as possible at info@finalkilo.nl. An order can be cancelled free of charge as long as it has not yet been processed or shipped. Has your order already been processed or shipped? Then you can use the return process after receipt, as long as the product meets the return conditions. Always state your order number when cancelling, so we can help you faster.
Did you accidentally receive the wrong product? Please contact us as soon as possible at info@finalkilo.nl. Send clear photos of the received product, the packaging and your order number. We will then work together to find a suitable solution.
Do you have questions about shipping, returns or cancellations? Please contact us at: Final Kilo, Athletic Development B.V., Stadionstraat 11-11C, 4815 NC Breda, Netherlands. Website: www.finalkilo.nl. Email: info@finalkilo.nl. Phone: +31 6 19276468.