// Legal
These terms and conditions apply to all orders, purchases and agreements via the Final Kilo webshop.
In these terms and conditions the following definitions apply: Final Kilo: the webshop of Athletic Development B.V. Entrepreneur: Athletic Development B.V., trading under the name Final Kilo. Customer: any natural or legal person who places an order via the webshop. Consumer: a customer acting for purposes outside their business or professional activity. Product: any cosmetic product or other item offered via the Final Kilo webshop. Agreement: the purchase agreement between Final Kilo and the customer. Webshop: the online store at www.finalkilo.nl.
Webshop name: Final Kilo. Website: www.finalkilo.nl. Company name: Athletic Development B.V. / Final Kilo. Address: Stadionstraat 11-11C, 4815 NC Breda, Netherlands. Chamber of Commerce: 42042406. VAT: NL869443100B01. Email: info@finalkilo.nl. Phone: +31 6 19276468.
These terms apply to every offer by Final Kilo and to every agreement concluded via the webshop. By placing an order, the customer agrees to these terms. Deviations are only valid when confirmed in writing by Final Kilo.
Final Kilo does its best to describe all products as clearly and completely as possible. Images, colors and packaging may differ slightly from the actual product. Minor deviations do not entitle the customer to compensation or cancellation, unless the product is materially different than described. Final Kilo reserves the right to change the offer, prices and product information at any time. Product information on the webshop is intended as general product information and may not be regarded as medical advice.
The agreement is concluded when the customer places an order and it is confirmed by Final Kilo. Final Kilo may refuse or cancel an order in case of an obvious error, incorrect price, incorrect stock status, suspicion of abuse, fraud or other circumstances making delivery reasonably impossible.
All prices on the webshop are shown in euros and include VAT, unless stated otherwise. Any shipping costs are clearly shown during checkout. The customer must pay via the payment methods offered on the webshop. An order is only processed after payment has been successfully received.
Final Kilo processes and ships orders Monday to Friday between 09:00 and 17:00. Orders placed on business days before 12:00 we aim to process the same day. Later orders are usually processed the next business day. Delivery times are indicative. Carrier delays do not automatically entitle to compensation. Final Kilo does not ship to PO boxes, hotels, motels, resorts, schools, transport companies or forwarding addresses. The customer is responsible for entering a correct and complete delivery address. If a package cannot be delivered due to incorrect or incomplete address details, additional costs may be charged to the customer.
If a package is delivered damaged or appears lost, the customer should contact Final Kilo as soon as possible. Final Kilo may then start an investigation with the carrier. The customer must cooperate and provide all necessary information, such as photos of damage, packaging or shipping label. Final Kilo will work with the customer to find a suitable solution.
9.1. You have the right to withdraw from the Agreement within 14 days of receiving the product, without giving any reason. 9.2. Notify us of your withdrawal within that period by email at info@finalkilo.nl, or by using the model withdrawal form (see article 23). 9.3. After notifying us, you have a further 14 days to return the product. 9.4. If you exercise your right of withdrawal, you must: handle the goods and their packaging with care. You may only unpack or use the goods to the extent necessary to establish their nature, characteristics and functioning. If you handle the goods in any other way, you are liable for any diminished value caused by this, unless the webshop failed to provide all legally required information about the right of withdrawal before or when the Agreement was concluded; return the goods to the webshop within 14 days from the day after the day on which you gave the notice referred to in article 9.2. The direct costs of returning the goods are borne by you, but only if the webshop informed you of this before the Agreement was concluded; return the goods as far as possible with all accessories supplied, in their original condition and packaging, and in accordance with the reasonable and clear instructions provided by the webshop. 9.5. If the product is damaged, or the packaging is damaged more than necessary to try the product, we may charge you for this diminished value. Please handle the product with care and make sure it is well packaged when returned.
The right of withdrawal is excluded only for products that are not suitable for return for reasons of health protection or hygiene, that were delivered sealed, and whose seal was broken after delivery. In all other cases the right of withdrawal applies in full. Simply unpacking, inspecting or trying a product to establish its nature, characteristics and functioning is never a reason for us to refuse a return. If the seal of a cosmetic product has been broken, the right of withdrawal lapses for that product; we inform you of this before the Agreement is concluded.
Preferably register your return first by email at info@finalkilo.nl or via the return form on our website, so we can link it to your order. Registration is not a condition for exercising your right of withdrawal. Please include the order number, packing slip or invoice with your return. Return the product as far as possible with all accessories supplied and in its original packaging, well packed so no damage occurs in transit. If the product or packaging is damaged more than necessary to try the product, we may charge you for the diminished value.
The cost of returning an order is borne by the customer, unless Final Kilo has agreed otherwise in writing in advance. Final Kilo recommends always shipping returns with tracking. The customer is responsible for the return shipment until it has been received by Final Kilo.
You will be credited the full order amount including shipping costs. Only the cost of returning the item from your home to the webshop is at your own expense. We will refund the amount due within 14 days of you registering your return, provided we have already received the product back in good order or you have demonstrated that the product has been returned. Refunds are made using the same payment method you used, unless you expressly agree to another method. Any diminished value caused by unnecessary damage may be offset against the refund.
An order can be cancelled free of charge as long as it has not yet been processed or shipped. If the order has already been processed or shipped, the customer can use the return procedure after receipt, provided the product meets the return conditions. When cancelling, the customer must always state the order number.
Final Kilo products are cosmetic products and are intended for external use only. Always use products according to the instructions on the packaging and the information on the webshop. Avoid contact with eyes, mucous membranes, open wounds and irritated skin, unless otherwise stated on the product. Stop using in case of irritation, redness, itching, burning sensation or any other unwanted skin reaction. Do not use the product if you are allergic to any of the ingredients. In case of doubt about use, allergies, skin reactions, pregnancy, medical complaints or medication, the customer must first seek advice from a doctor or specialist. Product information on the webshop is not intended to diagnose, treat, cure or prevent any disease, condition or physical complaint. Final Kilo is not liable for damage caused by incorrect use, improper use, excessive use, allergic reactions or use contrary to the instructions.
Final Kilo does its best to present product information carefully, clearly and honestly. Claims about cosmetic products relate exclusively to care, appearance, scent, feel, user experience or support of normal skincare. Product texts, images, reviews and marketing expressions may not be interpreted as medical claims or as a guarantee of a specific result. Results may vary from person to person.
Final Kilo is not liable for indirect damage, consequential damage, loss of profit, missed savings, physical complaints or damage caused by incorrect use of products. Final Kilo's liability is, as far as legally permitted, limited to the amount the customer paid for the relevant product. This limitation does not apply if the damage is the result of intent or gross negligence by Final Kilo.
18.1. The webshop has a clear complaints procedure and handles every complaint in accordance with it. 18.2. If you have a complaint about the performance of the Agreement, you must submit it to the webshop, fully and clearly described, within two months of discovering the defect, at info@finalkilo.nl. 18.3. The webshop will respond within 14 days of receiving the complaint where possible. If a complaint requires a longer processing time, you will receive an acknowledgement of receipt within that 14-day period, including an indication of when you can expect a more detailed answer. 18.4. With any complaint you must first contact the webshop and explore whether it can offer you a suitable solution. If the webshop is a member of WebwinkelKeur and the parties cannot resolve the matter together, you can turn to WebwinkelKeur (www.webwinkelkeur.nl). WebwinkelKeur mediates free of charge. You can verify the webshop's current membership at https://www.webwinkelkeur.nl/ledenlijst/. 18.5. If mediation by WebwinkelKeur does not lead to a solution, you may also submit the complaint to the independent disputes committee appointed by WebwinkelKeur. If you choose this route, costs may be charged to you.
Final Kilo is not obliged to perform its obligations when prevented by force majeure. Force majeure includes among others: carrier delays, strikes, outages, fire, government measures, extreme weather conditions, illness, stock problems or other circumstances beyond Final Kilo's control.
Final Kilo processes personal data only insofar as necessary for processing orders, payments, shipping, customer service and legal obligations. More information about the processing of personal data can be found in Final Kilo's privacy statement.
All texts, images, logos, product photos, brand names, designs and other content on the webshop are owned by Final Kilo or used with permission of the rights holder. It is not permitted to copy, distribute, modify or commercially use content from the webshop without prior written permission from Final Kilo.
Dutch law applies to all agreements, orders and disputes. Disputes are preferably resolved by mutual consultation. If this is not possible, the dispute can be submitted to the competent court in the Netherlands.
(only complete and return this form if you wish to withdraw from the Agreement) — To: Athletic Development B.V. / Final Kilo, Stadionstraat 11-11C, 4815 NC Breda, the Netherlands, info@finalkilo.nl, +31 6 19276468. — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*): ____________________ — Ordered on (DD-MM-YYYY): ____________ — Order number: ____________ — Received on (DD-MM-YYYY): ____________ — Name of consumer(s): ____________________ — Address of consumer(s): ____________________ — IBAN account number: ____________________ — Signature of consumer(s) (only if this form is submitted on paper): ____________________ — Date (DD-MM-YYYY): ____________ (*) Delete as appropriate.